Privacy - Parentia

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Privacy Statement

Parentia has been dedicating attention to the protection of privacy in personal data processing for many years, in compliance with the Belgian law of July 30, 2018, implementing the GDPR, as well as the European Regulation 2016/679 of April 27, 2016, commonly known as the GDPR (General Data Protection Regulation).

What principles do we adhere to?

We always ensure that the personal data requested and/or communicated is adequate, accurate (and updated if necessary), relevant, and not excessive with regard to the purposes for which it is collected.
We also guarantee transparency, compliance with legal provisions, confidentiality, an appropriate level of security, and above all, respect for your rights.

Who is this privacy statement intended for?

Our privacy statement applies to all personal data processing carried out by Parentia and its various entities:

Parentia Wallonie asbl - BE 0695.982.819
Parentia Brussels asbl - BE 0726.908.991
Parentia Vlaanderen asbl - BE 0686.764.255

It applies to all clients, prospects, visitors to our portals and websites, as well as visitors to our premises.

Who is responsible for the processing?

Parentia Wallonie asbl, Parentia Brussels asbl, and Parentia Vlaanderen asbl are responsible for data processing in their respective regions, as legal successors of Partena Caisse de compensation pour allocations familiales asbl, Attentia Allocations familiales asbl, and Future Generations asbl.

What personal data does Parentia process?

Personal data refers to all data that relates to an individual and can be used to identify or make that individual identifiable. This data belongs to the individual.
The processed data is grouped into several categories:

Identification data: such as your name, first name, username or user number, etc.
Financial data: necessary for certain paid services or to pay amounts owed to you, such as bank account details, overpayments, open balances, etc.
Contact data: such as your phone number, address, email address, etc.
Family data: necessary for example to calculate family benefits or to correctly apply the professional tax deduction, such as the number of dependents, family composition, etc.
Connection data: collected when using web services and applications to secure these online tools or for your convenience, such as username, IP address, language preference, etc.
Data you provide via online forms: for example, when you register for a training session, event, or to receive a newsletter.

All this data is either provided directly by you or by your employer, especially when we act as a subcontractor.

On what legal basis are your personal data processed?

We process your data based on the following legal grounds:

To fulfill one of our legal obligations
To fulfill one of our contractual or precontractual obligations
To pursue a legitimate interest of Parentia (always balanced with your own interests)
In order to exchange data with public authorities, the following protocols have been developed:
When you have given your consent

In order to exchange data with public authorities, the following protocols have been established:

For Brussels:
- Protocol for processing personal data related to the reporting of family allowance organizations
- Protocol for processing personal data related to the affiliation register
For Wallonia: all documentation is available on the AVIQ portal – Data exchange protocol
For Flanders, all documentation is available on the Groeipakket portal (GPedia | Knowledge portal Groeipakket) under the "Gegevensbescherming" section.

What are the purposes for which we process your data?

To fulfill legal or contractual obligations:
In the context of certain services, Parentia must process personal data to comply with its legal obligations. Parentia Wallonie processes your data to properly pay your family allowance, in accordance with the Walloon Decree.
To fulfill the request for which you provided the data:
Your data may be used to:
1. Provide the requested service
2. Send a response to a question submitted via a contact form
3. Send an email allowing you to download a brochure or white paper.
To promote our services:
1. Send clients information about other products and services offered by Parentia or its partners
2. Send prospects information about Parentia's products and services
3. Send invitations to events
To improve and evaluate our services:
Your data may be used for:
Client surveys, market research
Website behavior analysis to optimize our website or portals
Analysis of our navigation to improve the website or portals
To personalize the use of our tools:
Based on your usage and preferences, your data may be used to personalize our portals, websites, and applications.
To ensure an appropriate level of security:
Parentia uses your personal data to implement its security procedures, particularly for detecting unauthorized or malicious activity.

How long do we keep your personal data?

Your data is kept for as long as necessary:

To achieve the purposes for which it was collected and processed
As long as it is relevant to comply with our legal, contractual, and legal obligations, and to fulfill our commercial and operational activities

These retention periods vary depending on the type of service provided. Parentia Wallonie retains your data for the entire period during which your child may be entitled to family benefits.

Are your data shared with third parties?

Your data may be used for:

In case of legal obligation for certain services, Parentia entities are required to provide information to official bodies (e.g., the social security crossroad bank, the enterprise crossroad bank, etc.). Parentia Wallonie may also need to share your data with other funds and the AVIQ.
These transfers are governed by clear and defined procedures.
If necessary for the provision of the concerned services:
It may happen that part or all of a processing is delegated to a subcontractor. The subcontractor may only act under the instructions given by Parentia and may not use your data for its own purposes.
These principles are confirmed in the processing agreement the subcontractor must sign to process data on behalf of Parentia.
Within Parentia:
To offer a range of services that complement and align with the processing already done for you.
If you have expressly given your consent.

We do not sell your personal data to third parties.

We adhere to European regulations regarding international data transfers.

To provide our services to families, numerous protocols have been concluded with government services.

What does Parentia do to protect your data?

Parentia implements a set of measures to ensure the protection of personal data, including but not limited to:

Staff awareness of contractual confidentiality commitments
Physical access security
Equipment security:
1. Servers are regularly updated
2. Firewalls, based on a multi-layer model, block unauthorized traffic
3. Access management: differentiation between access to the company network and application access. Employees can access applications based on work needs and service requirements. Internal policies must be respected.
Externally: clients only have access to their own data.
4. Data transport security: all data traffic via the internet is encrypted according to current market standards
5. Virus and Internet access security: both servers and desktops/laptops are equipped with necessary antivirus software
6. Service continuity is ensured through redundant backup means

What are your rights and how do you exercise them?

Right of access:
You have the right to access the personal data we hold about you.
To request this, simply send a letter to Parentia – DPO Office, 36 Rue Ravenstein, 1000 Brussels, or an email to privacy@parentia.be.
We will provide the requested information within one month of receiving your request. If necessary, this period may be extended by two months due to the complexity or number of requests. We will inform you of this extension within a month.
Right of rectification:
If you find that your personal data is inaccurate or incomplete, you have the right to request correction or completion.

Right to erasure ("right to be forgotten"):
You have the right to request the erasure of your personal data.
To do this, simply send a letter or email to Parentia – DPO Office, 36 Rue Ravenstein, 1000 Brussels, or privacy@parentia.be.

Right to restriction of processing:
You can request a restriction on the processing of your data in the following cases:
1. You contest the accuracy of your data, and we need time to verify its accuracy
2. The processing is unlawful, and you request a restriction instead of deletion

Right to data portability:
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can also request that Parentia Wallonie transfer your data directly to another data controller.

Right to object:
You have the right to object at any time, for reasons related to your specific situation, to the processing of your personal data if it is based on the legitimate interest of the employer.

Right to lodge a complaint:
You have the right to lodge a complaint with the Data Protection Authority (Rue de la Presse 35, 1000 Brussels, contact@apd-gba.be) if you believe that the processing of your personal data by Parentia violates the GDPR.

Does Parentia have a Data Protection Officer?

Yes, they can be contacted by email at privacy@parentia.be or by mail at Parentia – DPO, 36 Rue Ravenstein, 1000 Brussels.

Parentia does not guarantee an equivalent level of privacy protection on third-party websites linked from this site.

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